Privacy Policy
How toravianelux protects and manages your personal information
Last Updated: March 15, 2025
Introduction
toravianelux is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our financial goal tracking platform. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using toravianelux's services, you agree to the collection and use of information in accordance with this policy. We've designed our platform to help you track and achieve your financial goals while maintaining the highest standards of data protection.
Information We Collect
Personal Information
Name, email address, phone number, date of birth, and postal address when you create an account or contact us.
Financial Data
Financial goals, spending categories, budget information, and progress tracking data you voluntarily input into our platform.
Usage Information
How you interact with our platform, including pages visited, features used, and time spent on the application.
Technical Data
IP address, browser type, device information, and cookies to improve your experience and platform security.
We only collect information that is necessary for providing our financial tracking services. You have control over what financial information you choose to share with our platform.
How We Use Your Information
- Provide and maintain our financial goal tracking platform
- Process your account registration and manage user authentication
- Store and organize your financial goals and progress data
- Send important account notifications and platform updates
- Provide customer support and respond to your inquiries
- Improve our platform features based on usage patterns
- Ensure platform security and prevent fraudulent activity
- Comply with legal obligations and regulatory requirements
We never use your personal financial data for marketing purposes or share it with third parties for their commercial gain. Your financial goals and tracking data remain private and are used solely to provide you with our services.
Data Sharing and Disclosure
toravianelux does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party services that help us operate our platform, such as cloud hosting, email delivery, and customer support tools
- Legal Requirements: When required by Australian law, court order, or government request
- Business Protection: To protect toravianelux's rights, property, or safety, or that of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to affected users
All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes. We conduct regular reviews of our partners to ensure they maintain appropriate security standards.
Data Security Measures
We implement comprehensive security measures to protect your personal and financial information:
Our platform uses bank-level encryption to protect data in transit and at rest. We regularly update our security protocols and conduct penetration testing to identify and address potential vulnerabilities. All toravianelux staff undergo security training and have limited access to user data based on their role requirements.
While we take every precaution to secure your data, no internet transmission is 100% secure. We encourage users to use strong passwords and enable two-factor authentication when available.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access Right
Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
Correction Right
Request correction of inaccurate or incomplete personal information in your account or our records.
Deletion Right
Request deletion of your personal information when it's no longer necessary for the purposes we collected it.
Complaint Right
Lodge a complaint about our handling of your personal information with us or the Office of the Australian Information Commissioner.
To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Retention
We retain your personal information for different periods depending on the type of data and legal requirements:
Data Type | Retention Period | Purpose |
---|---|---|
Account Information | Active account + 7 years | Legal compliance, tax records |
Financial Goals Data | Active account + 3 years | Service provision, user preference |
Communication Records | 5 years from last contact | Customer service, dispute resolution |
Usage Analytics | 2 years from collection | Platform improvement, performance |
Marketing Preferences | Until withdrawn or account closure | Communication management |
When you close your account, we will delete or anonymize your personal information according to the schedule above, unless we're required to retain it longer for legal or regulatory purposes. You can request early deletion of certain data types by contacting our support team.
Cookies and Tracking
toravianelux uses cookies and similar technologies to improve your experience on our platform. We use the following types of cookies:
- Essential Cookies: Required for the platform to function properly, including login authentication and security features
- Performance Cookies: Help us understand how users interact with our platform to improve functionality
- Preference Cookies: Remember your settings and customization choices for a personalized experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform. We do not use cookies for advertising or tracking across other websites.
International Data Transfers
Your personal information is primarily stored and processed within Australia. However, some of our trusted service providers may process data in other countries with adequate privacy protections, including the United States and European Union.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Contractual obligations requiring equivalent privacy protection
- Certification under recognized privacy frameworks
- Transfers only to countries with adequate privacy laws
- Your explicit consent where required by law
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Post the updated policy on our website with a new effective date
- Send email notification to registered users about important changes
- Provide a summary of key changes in our platform notifications
- Give you the opportunity to review and accept material changes
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of our platform after policy updates indicates your acceptance of the revised terms.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: info@toravianelux.com Phone: +61 3 8362 5002 Mail: 16 Ventnor Dr, Tamworth NSW 2340, AustraliaOur privacy team typically responds to inquiries within 2-3 business days.